- BAD AND EXCELLENT CLIENT/CUSTOMER SERVICE -

SINGLE Cartoon:

"Bad customer experience" (CUS4)

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“When serving clients and customers, you should not ignore the importance of tone of voice and body language. By just changing your tone of voice or body language, you can gain new clients and keep existing customers.” - Michiel Jonker

This cartoon illustrates how a retail company dissatisfies a customer by being too strict with their shop lifting controls.