- BAD AND EXCELLENT CLIENT/CUSTOMER SERVICE -

SINGLE Cartoon:

"Excellent hotel customer service" (CUS6)

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“Business survival is the buzz word today. Every entrepreneur or business owner is concerned about overcoming the recession. One area to focus on is customer service. You will agree that we found ourselves in a "buying market" or "customer market". This means that the customer is king - if we like it or not. We need to focus on customer service - or we will go out of business. Every effort will have to be made to improve on our customers' experience, to provide in their needs and to meet their limited budgets.” - Michiel Jonker

This cartoon illustrates the excellent customer service of a hotel - they not only provide in all the needs of a customer, but made special effort to anticipate the needs of their customers - long before they have arrived.