“As you know, employees tend to create the impression that everything is fine when the boss asks them to speak up! Benefit from the back-to-floor principle and leave your office for a week and go hang out with every employee in problematic areas of your business to learn how things REALLY work, and to uncover the REAL reasons for your profit erosion. You will be shocked after you have learned the real facts behind the profit erosion story!” - Michiel Jonker

This cartoon illustrates a manager that goes back to the floor and acts as a normal, new guy in the company. But this is actually a cover up to uncover and identify the real problems on ground level...